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Customer Care
| Ordering | Order Tracking Updates |
| Shipping | Return Guarantee & Exchanges |
| Security and Privacy Policy | FAQs |
Ordering
How do I place an order online?
Ordering is easy and convenient! Simply select your products, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
Can I place orders by phone?
We accept phone orders at 1300 976 684 .Our customer relations advisors are available Monday through Friday 8AM to 6PM EST to answer your questions. We'd love to talk to you!
Can you "rush" my order?
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations at 1300 976 684 during regular business hours Monday through Friday 8AM to 6PM EST. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both!
What are my payment options?
Orders can be placed on-line using PayPal, Visa, MasterCard, American Express, Direct deposit
Do you charge sales tax?
Yes, sales tax is charged
Do you have a minimum order requirement?
Just A Glass Act has no minimum order requirement for products unless otherwise specified.
Order Tracking & Updates
How do I check the status of my order?
You have several options for tracking your order:
- Log in to Track directly from our Web site
- If your order is shipped directly, please contact us Mon-Fri 8AM - 6PM EST at 1300 976 684 for tracking information.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer care advisor Mon-Fri 8AM - 6PM EST at 1300 976 684 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 8AM - 6PM EST on 1300 976 684 or email us on customercare@jaga.com.au at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the product and the damaged box and/or items. A customer care specialist will help you file a claim.
FAQ's
Do you have a printed catalog?
We do not offer a printed catalogue, our entire collection can be viewed online. We do offer a download version of some of our products. Please refer to “download catalogue”
Do you have an affiliate marketing program?
No, we do offer an affiliate program.
What is your contact information for the press?
All press inquiries should be emailed to info@jaga.com.au
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor inquiries. Please email us at info@jaga.com.au
Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within 5 business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship internationally?
Yes, we ship anywhere in the world
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with Australia Post and Startrack Expressand offer regular ground shipping, 7-day guaranteed delivery within Australia and 20 day guaranteed delivery outside Australia. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added.
Return Guarantee & Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at 1300 976 684 or email us on customercare@jaga.com.au for a return authorization within 30 days of receipt. Please note, your return authorization number (RA#) will expire 30 days after issuance.
Please follow these easy steps.
Step 1: Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2: Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and non returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 9AM - 8PM at your earliest convenience at 1300 976 684 or email us on customercare@jaga.com.au , but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items at customercare@jaga.com.au.
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Click Here to read our privacy Policy
Contact Us
If you have any questions and would like to speak with a customer relations advisor, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1300 976 684 . We're here Monday through Friday 8AM to 6PM EST to serve you.
E-mail: Email us at customercare@jaga.com.au or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.
Mail:
Attn: Customer Care Manager
Just A Glass Act
PO Box 694
ROZELLE NSW 2039
AUSTRALIA
